Description: We have a disconnected application which has ARS form and lengthy workflow based on user selected values in the form during request submission.
Issue: Facing issue with workflow when there is escalation to manager's manager. The problem is when direct manager has not approved the request should be routed to corresponding escalation node in the workflow. In our case though it is getting escalated but it is not routing to right escalation node in the workflow.
Usecase: Existing workflow has multiple if blocks to evaluate user selected value on the form where it has different modules called HR,Finance,learning and payroll. Each of these modules have different checkpoints in the workflow as per business requirement. Lets say first three modules are pointed to single escalation node and last module which is payroll has seperate escalation point. When user is submitting request for HR,Finance and Learning it is escalating to node called payroll though there is dedicated node. This is happening only for escalated requests not for others.
Please do let us know if anyone have faced similar issue. My question, can we point multiple sources to single escalation node or not?
Thanks,
Sampath
