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Can we tag entitlement owner in revoke entitlement email in user manager certification?

sb17gds
New Contributor
New Contributor

Usecase is the revoke entitlement email needs to be sent out to entitlement owner (owner of the entitlement that is being revoked from a user in the certification) as well. Is it possible? I'm not seeing it in the binding variables but just wanted to double check to see if anyone had faced a similar usecase?

Maybe something that can be constructed similar to this variable ${task?.entitlement_valueKey?.entitlement_value}

Thanks in advance

3 REPLIES 3

rushikeshvartak
All-Star
All-Star
  • No its not supported.
  • Workaround - create analytics report and send email notifications

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Thanks for the response.

Regarding the workaround, could there be any way to divide the report so only the entitlement owners get revocation report of accounts revoked from the entitlement they own.

For better clarity - Ent owner A should only get revocations related to ent a, not ent b or c


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.