Binding variable in Email Templates not getting resolved and Email not triggered through Workflow

[jbask]

Hi all,

We are facing the below issue related to Email trigger and resolving binding variables

- Email Binding Variables not getting resolved: Receiving Email Notification mapped at Endpoint level but binding variables are not resolved.

Sample Email template:

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HI ${manager.firstname} ${manager.lastname},

All employees now receive an account using MFA (multi-factor authentication). This account will be used to log into PeopleSoft, DirectConnect, The LIFT, and SuccessFactors.

Please provide login information and assistance to your employee. This includes MFA (multi-factor authentication) setup. MFA is required for email access, HR applications, and select others. Directions provided in the link below. MFA does not affect email.

${task.entitlement_valueKey.entitlement_value} was provisioned for ${endpoints} using the following details:

Account: ${task.endpoint.endpointname}

Login ID: ${task.accountName} - Your username when logging into a computer

Email: ${users.email} - Your username when logging into any single sign-on application (Epic Employee, Direct Connect, The LIFT, SuccessFactors)

Password: P$wdMMDDYY

Group Memberships: ${task.entitlement_valueKey.entitlement_value}

${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

There may be additional access not listed above but associated with this account.

Not all employees will be able to access Outlook from the desktop application. To access the Outlook web application, visit www.office.com

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Sample Screenshot for email triggered:

- Issue in sending email through Workflow and analytics and Workflow is working fine as expected.

Except Emails are not triggered which are mapped at Workflow/analytics Level.

Note: Even for the Email templates where binding variables are not mentioned and just mentioned with a static email address

- Emails are not moving to archive folder.

Note: We checked logs and don't see any related error

SMTP configuration:

Please share your inputs to get this resolved. Thanks

Regards

JB

[NM]

@jbask create account task email will not have entitlements exposed.