ARS Request Parent child entitlement

[iam01]

Hi Team,

I have imported access using OOTB Rest Template (Thycotic) Access has been imported with parent and child entitlements pfa considers p1 to be the parent and c1,c2,c3,c4 to be child entitlements. When I request p1 and c4 from ARS, users receive p1,c1,c1,c2,c3,c4 and c4 appears twice in accounts->associated entitlements page. In ARS modify access, I can see only p1 and c4 as existing access, and c2,c3,c1 remain available in add access. I have also checked the account_ent table in which p1 and c4 appear.

Q1
why c4 is displayed twice and how to avoid it ? 

Q2

why child ent are not displaying in ars modify access screen? 

Q3

when i request for parent ent, task is only created for parent but no task are getting created for child ent.

[rushikeshvartak]

Q1
why c4 is displayed twice and how to avoid it ? 

--> Since child is requested separately and also via parent its visible twice. Keep child entitlement not visible for request

Q2

why child ent are not displaying in ars modify access screen? 

Child Entitlements are assigned via parent hence not visible

Q3

when i request for parent ent, task is only created for parent but no task are getting created for child ent.

Does child entitlements already assigned ? or child ents are active in state ?

[DixshantValecha]

Hi @iam01,

We are checking on your request and we will keep you posted.

[DixshantValecha]

Hi @iam01,

I think @rushikeshvartak has provided you the requested information,Kindly check and let us know if further details are needed for the same.