We are facing an issue in workflow. Once the manager and entitlement owner approve the request idea it should create a task but instead of creating a task it is going under reject mode.
Note: - it is in reject mode but approved by manager and entitlement owner.
Here's the XML code for workflow.
<?xml version="1.0" encoding="UTF-8"?>
<process key="CyberArk AddAccess_Manager and Group Owner" name="CyberArk AddAccess_Manager and Group Owner" xmlns="http://jbpm.org/4.4/jpdl">
<start name="Start">
<transition to="foreachAccessRequest"/>
</start>
<foreach in="#{RequestAccessKeys}" name="foreachAccessRequest" var="requestaccesskey">
<transition to="Manager Approval"/>
</foreach>
<task name="Manager Approval">
<assignment-handler class="com.saviynt.workflowmgt.managerAssignmentHandler">
<field name="removeitemcf">
<string value="true"/>
</field>
<field name="mitigatingControlRisk">
<string value="[]"/>
</field>
</assignment-handler>
<transition name="Esclated By Manager Approval" to="SecondLManager">
<timer duedate="5 days"/>
</transition>
<transition name="Approved By Manager Approval" to="EntOwnerApproval"/>
<transition name="Rejected By Manager Approval" to="ManagerReject"/>
<on event="start">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="Manager Approval Required (Manager)"/>
</field>
<field name="nottemplate2">
<string value="Submitted to Manager (Requestor)"/>
</field>
</event-listener>
</on>
<on event="end">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="null"/>
</field>
</event-listener>
</on>
<reminder duedate="2 day" repeat="2 day">
<text><![CDATA[
#{requestaccesskey}__Reminder - Manager approval required__Manager Approval
]]></text>
</reminder>
</task>
<task name="EntOwnerApproval">
<assignment-handler class="com.saviynt.workflowmgt.RoleOwnerAssignHandlerRank1ApprByOne">
<field name="mitigatingControlRisk">
<string value="[]"/>
</field>
</assignment-handler>
<transition name="Esclated By EntOwnerApproval" to="ITInfraManager">
<timer duedate="5 days"/>
</transition>
<on event="start">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="Group Owner Approval Required (Owner)"/>
</field>
<field name="nottemplate2">
<string value="Manager Approved-Submitted to Owner (Requestor)"/>
</field>
</event-listener>
</on>
<on event="end">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="null"/>
</field>
</event-listener>
</on>
<reminder duedate="2 day" repeat="2 day">
<text><![CDATA[
#{requestaccesskey}__Reminder - Group Owner approval required__EntOwnerApproval
]]></text>
</reminder>
<transition name="Approved By EntOwnerApproval" to="AccessApproved"/>
<transition name="Rejected By EntOwnerApproval" to="AccessRejected"/>
</task>
<java class="com.saviynt.workflowmgt.rejectaccess"
method="denyAccess" name="ManagerReject">
<arg>
<object expr="#{requestaccesskey}"/>
</arg>
<arg>
<object expr="Manager Rejected (Requestor)___ManagerReject"/>
</arg>
<transition to="All Approvals Complete Check"/>
</java>
<task name="SecondLManager">
<assignment-handler class="com.saviynt.workflowmgt.ArsCustomAssignmentHandler">
<field name="fieldname">
<string value="CustomQuery___select mm.userkey from users u, users m, users mm where u.userkey = ${user.id} and u.manager = m.userkey and m.manager = mm.userkey___Any Owner Approval Required"/>
</field>
<field name="mitigatingControlRisk">
<string value="[]"/>
</field>
</assignment-handler>
<transition name="Approved By SecondLManager" to="EntOwnerApproval"/>
<transition name="Rejected By SecondLManager" to="SecondLMAnagerReject"/>
<on event="start">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="Second Level Manager Approval Required"/>
</field>
<field name="nottemplate2">
<string value="Submitted to Second Level Manager (Requestor)"/>
</field>
</event-listener>
</on>
<on event="end">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="null"/>
</field>
</event-listener>
</on>
<reminder duedate="2 day" repeat="2 day">
<text><![CDATA[
#{requestaccesskey}__Reminder - Second Level Manager Action Required__SecondLManager
]]></text>
</reminder>
</task>
<java class="com.saviynt.workflowmgt.rejectaccess"
method="denyAccess" name="SecondLMAnagerReject">
<arg>
<object expr="#{requestaccesskey}"/>
</arg>
<arg>
<object expr="Second Level Manager Rejected the access (Requestor)___SecondLMAnagerReject"/>
</arg>
<transition to="All Approvals Complete Check"/>
</java>
<java class="com.saviynt.workflowmgt.rejectaccess"
method="denyAccess" name="AccessRejected">
<arg>
<object expr="#{requestaccesskey}"/>
</arg>
<arg>
<object expr="Owner Rejected (Requestor)___AccessRejected"/>
</arg>
<transition to="All Approvals Complete Check"/>
</java>
<task name="ITInfraManager">
<assignment-handler class="com.saviynt.workflowmgt.ArsCustomAssignmentHandler">
<field name="fieldname">
<string value="USERNAME___McFarlane@sigplc.com___Any Owner Approval Required"/>
</field>
<field name="mitigatingControlRisk">
<string value="[]"/>
</field>
</assignment-handler>
<transition name="Approved By ITInfraManager" to="AccessApproved"/>
<transition name="Rejected By ITInfraManager" to="ITInfraManagerRejected"/>
<on event="start">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="IT infrastructure manager action required(approver)"/>
</field>
<field name="nottemplate2">
<string value="Submitted to IT Infrastructure manager (Requestor)"/>
</field>
</event-listener>
</on>
<on event="end">
<event-listener class="com.saviynt.workflowmgt.JBPMTaskEventListner">
<field name="msg">
<string value="null"/>
</field>
</event-listener>
</on>
<reminder duedate="2 day" repeat="2 day">
<text><![CDATA[
#{requestaccesskey}__Reminder - IT infrastructure Manager__ITInfraManager
]]></text>
</reminder>
</task>
<java class="com.saviynt.workflowmgt.rejectaccess"
method="denyAccess" name="ITInfraManagerRejected">
<arg>
<object expr="#{requestaccesskey}"/>
</arg>
<arg>
<object expr="IT Infrastructure manager Rejected (Requestor)___ITInfraManagerRejected"/>
</arg>
<transition to="All Approvals Complete Check"/>
</java>
<java class="com.saviynt.workflowmgt.grantaccess"
method="createAccess" name="AccessApproved">
<arg>
<object expr="#{requestaccesskey}"/>
</arg>
<arg>
<object expr="Group Owner Approved (Requestor)___AccessApproved"/>
</arg>
<transition to="All Approvals Complete Check"/>
</java>
<join multiplicity="#{quorum}" name="All Approvals Complete Check">
<transition to="End Request"/>
</join>
<java class="com.saviynt.workflowmgt.endrequest"
method="arsendrequest" name="End Request">
<arg>
<object expr="#{reqid}"/>
</arg>
<transition to="endRequest"/>
</java>
<end name="endRequest"/>
</process>
