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Hi , We are getting a connection error for AD with below error :
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.3537706Z stdout F 2023-09-12 18:17:00,353 [http-nio-8080-exec-1] ERROR ldap.SaviyntGroovyLdapService - Exception.. try next url
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.353798602Z stdout F javax.naming.CommunicationException: ***ClientHostName***.local:636 [Root exception is java.net.UnknownHostException:***ClientHostName***.local]
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.353803602Z stdout F at com.sun.jndi.ldap.Connection.<init>(Connection.java:233)
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.353806802Z stdout F at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:137)
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.353809702Z stdout F at com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1615)
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.353812402Z stdout F at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2849)
2023-09-12T14:17:01-04:00-ecm-2023-09-12T18:17:00.353814903Z stdout F at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:347)
Looks like an issue with DNS resolution from the SC 2.0 appliance. Can you try to set it to the IP address of a domain controller and repeat? This may not work if using secure LDAP. You can test without.
Thank you for the response , But we have had the DNS issue fixed and , This error is seen in Prod , which was configured and working , ldaps://Hostname:636 - URL and a Valid Cert
I can Retry the 'Save and Test Connection' and Upload logs if that would help.
