Ability to place a request for multiple users in one request.

nsapna
New Contributor III
New Contributor III

Hi,

This is with reference to Saviynt EIC environment. 

In DEV EIC, we have an option to select Request Access for Others - Mutli Users.  Selected users that have ISC_AD account but we get the below error screenshot.

And, can this feature be used for modify , enable and disable scenarios as well? 

nsapna_0-1696865569413.png

 

Thanks

Sapna

 

14 REPLIES 14

sk
All-Star
All-Star

@nsapna For the first issue check if there is any access query which restricts the access 

Multi User requests are support for New Account, Add Access & Remove Access


Regards,
Saathvik
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Raghu_5
New Contributor
New Contributor

Hi @sk ,

We don't have any restricted query admin role. 

Raghu_5_0-1696916463772.png

Thanks,

Raghu

nsapna
New Contributor III
New Contributor III

Hi Saathvik,

Could you guide on the access query that you are referring to?

Thanks

Sapna 

@nsapna : On respective Endpoint can you check if you have configured anything in Access Query?

sk_0-1696940125238.png

 


Regards,
Saathvik
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nsapna
New Contributor III
New Contributor III

hi ,

This is the configuration under endpoints

nsapna_0-1697005171773.png

 

Manu269
All-Star
All-Star

Hello @nsapna  :

Via Request Access for Other Multi Users tile you can request for:

  • Creating a new user account for individual users

  • Providing account access for individual applications

  • Removing user access from individual accounts

Regards
Manish Kumar
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Hi @Manu269 ,

Could you please elaborate the process.

Regards,

Pramod

pdhanure
New Contributor
New Contributor

Hi @Manu269 ,

can we discuss on this?

Regards,

Pramod

@pdhanure can you check this link and let me know if it helps :

Requesting Access for Multiple Users (saviyntcloud.com)

Regards
Manish Kumar
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Hi @Manu269 ,

we tried replicating the steps but unable to raise a request, same pop up which was shown earlier is showing. Please find the attached replication steps.

Regards,

Pramod

 

Its seems you have parent child configuration for ENdpoint 

check mapped Endpoint config

rushikeshvartak_0-1698722997854.png

 


Regards,
Rushikesh Vartak
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pdhanure
New Contributor
New Contributor

Hi @Manu269 ,

Could you please check the attached replication steps.

Regards,

Pramod

Manu269
All-Star
All-Star

@pdhanure Hope you are well.

Upon looking the screenshot, here are few observations :

1. It seems you are requesting EP, ISC AD- Aha but in return it says before having access to that you need to have an access for ISC - AD.

Do you have configured Mapped endpoint in the ISC AD- Aha?

IF yes, then the request it for parent system 

Regards
Manish Kumar
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.

Raghu
New Contributor II
New Contributor II

Thanks for respond team.

Hi Team,

We configured already mapped endpoint requested endpoints, but still asking parent endpoint access.

Raghu_0-1699255413647.png

 

Thanks,

Raghu