SNOW Integration with Saviynt through Service Now API

[nimitdave]

Question: we are using service saviynt connector for service now (as a ticketing system) this is a Rest API based integration. Service now is suggesting not to call Servicenow API for getting status of tickets( which is userd to close tasks in saviynt) but instead they will call Saviynt API is to close the task , is this kind if integration supported by saviynt for service now ? can we move forward with this ?

Answer: Yes SNOW system can invoke the below saviynt rest apis to close the task:

{{url}}/ECM/{{path}}/completetask

[mbh_it]

Hi Nimit,

How can SNOW close the birthright tasks, as snow does not know taskid which is mandatory in the API.

Thanks

Mahesh

[nimitdave]

@mbh_it , so I am assuming the birthright tasks got created in saviynt and saviynt has created a ticket in snow from that task.  You can send the task ids in the createticketjson and then use them for closing tasks using the above mentioned api.

[mbh_it]

@nimitdave  Thanks for the quick reply.

1. which variable can get me all task ids to push in single ticket?
2. Also I think ${allEntitlements} would pass all entitlements , please confirm
3. If I want to pass roleName is it possible? If yes, how?

Kindly let me know it would be great if I can get these variables.

Thank You

Mahesh