Provisioning Account along with Tickets

[AP]

Hello,

We have a requirement where we want to create an account through Provisioning Task along with one Ticket (in SNOW or Jira) so that application team do additional activity on account to fulfil the creation process.

If we have such requirement, can anybody let us know the better approach to implement this through Saviynt connector?

We want account to be marked as provisioned in Saviynt once both the activities completed i.e., account creation + ticket marked as closed in Jira or SNOW.

[sahil]

Below is a link to ServiceNow documentation. You can refer to TicketStatusJSON parameter to configure your requirement.

https://docs.saviyntcloud.com/bundle/ServiceNow-v23x/page/Content/ServiceNow-as-a-Ticketing-System.h...

[AP]

Hi,

Our requirement is to create the ticket in JIRA and at the same time assign group in AD. This is hybrid application so its a part of same application request. That means we have to connect JIRA and AD from same connection and we have to wait till JIRA task is completed before we say account is provisioned to user. So we want to perform both AD and JIRA operation in one connection and have to stamp the account provisioned only when JIRA task is actually completed in JIRA.

[sahil]

Connecting to 2 different applications using 1 connection is not supported. This has to be a 1 to 1 mapping. 

[AP]

Hi 

Is this documented anywhere? if yes, can you please share the link here..

[sahil]

This might not be mentioned in the documentation.