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unable to fetch accounts from Jira - Error 403

sairamya15
New Contributor III
New Contributor III

Hi All,

We are facing issue to import accounts from Jira to Saviynt, the job is successful but in logs we have observed below error 

2024-10-20T09:55:32+05:30-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-10-wfvl2-DEBUG-pullObjectsByRest - responseStatusCode ::403

we are able to fetch records from the postman with  same credentials but when tried from saviynt we are getting below error
2024-10-20T09:55:32+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-10-wfvl2-DEBUG-Got Webservice API Response: [headers:[Date: Sun, 20 Oct 2024 04:25:32 GMT, Content-Type: application/json;charset=UTF-8, Server: AtlassianEdge, Timing-Allow-Origin: *, X-Arequestid: 8d557187f10128d4f31ea6005bcdd9fd, X-Seraph-Loginreason: AUTHENTICATED_FAILED, Set-Cookie=******/; SameSite=None; Secure, Cache-Control: no-store, no-cache, X-Content-Type-Options: nosniff, X-Xss-Protection: 1; mode=block, Atl-Traceid: dd3783074cb2482fba5ce3be9ce0226f, Atl-Request-Id: dd378307-4cb2-482f-ba5c-e3be9ce0226f, Strict-Transport-Security: max-age=63072000; includeSubDomains; preload, Report-To: {"endpoints": [{"url": "https://xxxxxxxxxxxx.net "}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600}, Nel: {"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}, Server-Timing: atl-edge;dur=57,atl-edge-internal;dur=10,atl-edge-upstream;dur=47,atl-edge-pop;desc="aws-us-east-1", Transfer-Encoding: chunked], responseText:{"errorMessages":["error.no-permission"],"errors":{}}, cookies:[atlassian.xsrf.token=6f7cc8562**************3709379007e0035_lout; Path=/; SameSite=None; Secure], statusCode:403]

Attached the importAccandEnt Json

[This message has been edited by moderator to disable URL hyperlink]

1 REPLY 1

rushikeshvartak
All-Star
All-Star
  • You have issue with connection json
  • please share connection json and postman screenshot with curl command
  • Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]



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Regards,
Rushikesh Vartak
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