SFTP connection information

[HarishG]

Hi,

We are trying to create a SFTP connection. Initially it was failing with invalid private key error. However we asked SFTP team to open the SFTP firewall ports for everyone, then the connection was successful.

Now we need give the saviynt address to SFTP team to allow the connection to this address.

Is there any way i can fetch these details? or do i need to raise a ticket?

Best regards

Harish

[DixshantValecha]

Hi @HarishG,

We are checking on your request and we will keep you posted.

[DixshantValecha]

Hi @HarishG,

Please refer the below mentioned documentation for your requested details.

https://docs.saviyntcloud.com/bundle/SFTP-Certified-v24x/page/Content/SFTP-File-Transfer-Integration...

https://docs.saviyntcloud.com/bundle/SFTP-Certified-v24x/page/Content/Configuring-the-Integration-fo...

Please validate and let us know if further details are needed.

[HarishG]

Hi @DixshantValecha ,

We have configured according to the documentation. But we are getting the below error:

connectorms-c.s.s.s.service.SFTPAuthService-http-nio-8980-exec-8-65hg9-DEBUG-Exception in testConnection : |com.jcraft.jsch.JSchException: invalid privatekey: [B@1c7aac73| at com.jcraft.jsch.KeyPair.load(KeyPair.java:747) ~[na:na]| at com.jcraft.jsch.KeyPair.load(KeyPair.java:561) ~[na:na]| at com.jcraft.jsch.IdentityFile.newInstance(IdentityFile.java:40) ~[na:na]| at com.jcraft.jsch.JSch.addIdentity(JSch.java:406) ~[na:na]| at com.jcraft.jsch.JSch.addIdentity(JSch.java:366) ~[na:na]| at com.saviynt.ssm.sftpconnector.service.SFTPAuthService.testConnection(SFTPAuthService.java:43) ~[na:na]|

But if the SFTP firewall ports are opened for everyone, then the connection is successful. 

so we would like to whitelist the saviynt address in SFTP server, so that it will allow the connection.

is there any way i can fetch that address? or do i need to create a ticket with saviynt support to get the address?

[DixshantValecha]

Hi @HarishG,

The error message you've provided indicates an issue with the private key during the SFTP connection attempt. However, you're able to connect successfully when the firewall ports are opened for everyone. This suggests that there might be a specific IP or range of IPs that need to be whitelisted on the SFTP server.

Let me check on this and get back to you with an update.

[DixshantValecha]

Hi @HarishG,

You will need to create a ticket with saviynt support to get the required details.

[HarishG]

Thanks @DixshantValecha ,

We have received IP from saviynt and whitelisted in SFTP server, but we still get the bellow error. Any idea?

Error:

2024-01-25T11:02:19+01:00-connectorms-c.s.s.s.service.SFTPAuthService-http-nio-8980-exec-10-65hg9-DEBUG-Exception in testConnection : |com.jcraft.jsch.JSchException: SSH_MSG_DISCONNECT: 11 - RequestId:60e12e0b-901e-0038-5875-4f0351000000 Time:2024-01-25T10:02:19.5889559Z | at com.jcraft.jsch.Session.read(Session.java:1004) ~[na:na]| at com.jcraft.jsch.UserAuthPublicKey.start(UserAuthPublicKey.java:198) ~[na:na]| at com.jcraft.jsch.Session.connect(Session.java:470) ~[na:na]| at com.jcraft.jsch.Session.connect(Session.java:183) ~[na:na]| at com.saviynt.ssm.sftpconnector.service.SFTPAuthService.testConnection(SFTPAuthService.java:57) ~[na:na]| at com.saviynt.ssm.sftpconnector.SFTPConnector.test(SFTPConnector.java:43) ~[na:na]|

[rushikeshvartak · Accepted solution]

Possible reasons for this error could include network issues, authentication failures, or server-side configuration problems.