Windows PowerShell connection for exchange mailbox, saviynt task in pending with error v5.5sp3.17

[rajsannidhi]

we have a windows PowerShell REST connection for exchange mailbox, request is processed successfully in the target system, but Saviynt task is in pending state with error, issue started after upgrade to 5.5 sp3.17 in DEV & QA, the same connection is working fine in our PROD 5.5sp3.9.

Error code – 408 it's a request timeout error, I’m not sure why, even though the request is processed and completed successfully in the target system.

Create account JSON

{

"accountIdPath": "accountName",

"responseColsToPropsMap": {

},

"call": [{

"name": "call1",

"connection": "entAuth",

"url": "http://appsvdv02.fpidev.fpirdev.pvt/ExecutePS/PS/ExecutePSScript",

"httpMethod": "POST",

"httpParams": "{\"Script\":\"cd C:\\\\\\\\SaviyntWinCon\\\\\\\\ExecutePS;.\\\\\\\\New-EXOMailbox.ps1 -UserID  \\'${user.systemUserName}\\' -UserCompany  \\'${user.orgunitid}\\' -UserType  \\'${user.employeeType}\\'  \"}",

"httpHeaders": {

"Authorization": "${access_token}"

},

"httpContentType": "application/x-www-form-urlencoded",

"SuccessResponses": {

"response[0].response": ["Success"]

},

"unsuccessResponses": {

"response[1].response": ["\"Fail\"", "\"Powershell script failed \""]

}

}

]

}

[smitg · Accepted solution]

Hi @rajsannidhi ,

Can you paste configJson vlaue from connection here

https://docs.saviyntcloud.com/bundle/REST-v23x/page/Content/Configuring-Provisioning-Tasks-and-Conne...

https://forums.saviynt.com/t5/identity-governance/timeoutexception-for-exchange-connector-implemente...

Thanks,
Smitha

[rajsannidhi]

Hello Smitha,

Thank you for the information, currently we do not have anything configured for configJSOn in the connection.

As per documentation I tried both below JSON's, tasks are still pending with same error, retry happens for 10 times, then tasks are moved to completed state with error. are these JSON configs supported in 5.5sp3.17 ?

{
  "connectionTimeoutConfig": {
    "connectionTimeout": 10,
    "readTimeout": 60,
    "writeTimeout": 60,
    "retryWait": 2,
    "retryCount": 3
  }
}

{
  "showLogs": true,
  "provisioningLimit": {
    "types": {
      "NEWACCOUNT": 100,
      "UPDATEACCOUNT": 100,
      "ENABLEACCOUNT": 100,
      "DISABLEACCOUNT": 100,
      "REMOVEACCOUNT": 100,
      "ADDACCESS": 100,
      "REMOVEACCESS": 100,
      "UPDATEUSER": 100,
      "CHANGEPASSWORD": 100
    },
    "waitTimeMillis": 1000
  }
}

[rajsannidhi]

Adding below configJson fixed the issue, tasks are completing successfully now.

{
  "connectionTimeoutConfig": {
    "connectionTimeout": 10,
    "readTimeout": 60,
    "writeTimeout": 60,
    "retryWait": 2,
    "retryCount": 3
  }
}