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06/20/2023 11:22 AM
Hey All,
We are trying to change the user group to terminated and change the enddate to today when we go to disable a CRM account through Saviynt. At the moment, it's only locking the password in CRM. Is there something we have misconfigured?
06/23/2023 04:20 PM
Hi @aidanryan
For SAP connectors, Disable account is only going to lock accounts. TERMINATEDUSERGROUP and TERMINATED_USER_ROLE_ACTION work only with Account removal or termination. This is expected product behavior.
Thanks
06/28/2023 10:31 AM
Hey @prasannta ,
What qualifies as a termination? We termed the user and the user group was not populating.
06/28/2023 12:15 PM
Hi @aidanryan
Termination means when an employee leaves the organization. You should ideally have a user update rule to check if the user's status has become inactive and based on that, users accesses and accounts should be revoked.
Can you clarify how are you terminating the user in your environment?
Thanks
07/11/2023 09:25 AM
Hey @prasannta
Right now it is only locking the CRM account. We also want it to change the "Valid Through" date to the current date. Currently, it stays at 12/31/9999. Is there something we need to add to the TERMINATED_USER_ROLE_ACTION to make this happen?
06/24/2023 07:45 AM
Pass user group in disable account json
06/26/2023 11:52 AM
Hey Rushikesh,
What qualifies as a termination? We termed the user and the user group was not populating.