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User Account Correlation rule - Re correlate accounts

println-titan
New Contributor III
New Contributor III

Hi all,

Is it possible to re-correlate accounts?
For example, we have a correlation rule that maps user's email to account mail attribute. When we deactivate the user, we update the user email to be null. When user rejoins, we will create a new user. The accounts are still mapped to the old deactivated user, and we want to map it to the newly created user.

Is there a way to re evaluate the account correlation? We tried running the account import and the accounts are still mapped to the old deactivated user.

Appreciate any input, thank you!

2 REPLIES 2

dgandhi
All-Star
All-Star

Have you tried to manually remove the correlation and post that run the import?

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.

Hm I haven't tried that but I think it would work if we manually remove the correlation and run the import again. But I was hoping there's a way to re correlate without manual intervention?