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07/26/2023 11:39 AM
Hello,
i've got an issue everytime i try to update a users from th UI as an admin (V23.3).
the update is not taken and i'm getting an error screen :
it is working fine with the same configuration on staging environment. the list of organization is already loaded and exist and we have this workflow on the global configuration:
thanks for your help.
Regards
Harouna
Solved! Go to Solution.
07/26/2023 11:47 AM
Hi @Hsoumare ,
Are you using the same approval workflow in Dev env? Any exceptions in logs, share the logs.
07/26/2023 11:55 AM - last edited on 07/28/2023 04:55 AM by Sunil
hello pmahalle,
Yes i'm using the same on staging environment (used the transport feature for that) :
below the logs i've found :
[Attached log file "logs.txt edited to mask PII info by moderator. Note: Please make sure to mask any PII info from posts and log file attachements ]
07/26/2023 12:03 PM
Hi @Hsoumare ,
Exception in processing dynamic attribute jobFamily:\n","stream":"stdout","time":"2023-07-26T16:57:21.795753494Z"}"
"ecm","2023-07-26T16:57:22.647+00:00","{"log":"groovy.lang.MissingPropertyException: No such property: managerform for class: SimpleTemplateScript15\n","stream":"stdout","time":"2023-07-26T16:57:21.795764776Z"}"
jobFamily and managerform are the dynamic attribute name? Are you using those attribute inside workflow?
07/26/2023 12:16 PM
yes jobFamily and managerform are dynamic attributes used on the Register User Form (global configuration but they are not used on the WF.
07/26/2023 12:22 PM
Hi @Hsoumare ,
Can you try by removing Default value query of jobFamily dynamic attribute.
07/27/2023 01:45 PM
What is user's column specified for managerform Dynamic attribute ? can you give screenshot
07/26/2023 12:25 PM
07/26/2023 12:34 PM
@Hsoumare , You can also try by attaching simple workflow in global configuration instead of using the complex one. Make sure not to use OOTB one.
07/26/2023 12:36 PM
yes will try that but it is still not explaining why it is working on staging the configuration of both are aligned.
Regards
Harouna
Regards
Harouna SOUMARE
07/26/2023 12:33 PM
I dont think the problem is coming from dynamic attributes as if a change the congig to auto approve it is working :
i have pinged the workflow also.
Regards
Harouna SOUMARE
07/26/2023 12:43 PM
Thats what I wanted to check, some time workflow added through Tranport cause issue.
Can you do one thing, make some changes in the existing workflow , send for approval. Approve it and try again.
07/26/2023 01:04 PM
@Hsoumare , If above approach not worked, create copy of that workflow, attach and try.
07/27/2023 11:11 AM
Hi @Hsoumare Is it working now?
07/28/2023 02:00 AM
Hi @pmahalle,
its still not worked, at the moment i'm refactoring the workflow to check if there is any issu on it. the topic is still oongoing.
Regards
Harouna
07/28/2023 02:04 AM
Hi @Hsoumare
Try by create new workflow similar like other environment where it is working and validate.
07/28/2023 02:11 AM
Hi @pmahalle
i've already done it but still the same issue. I'm wondering if it is not coming from a bug on the environment itself we got an incident for that :
1649749 : Can't update user organisation, error "Request not created, neither workflow nor auto approve selected »
it can maybe came from a bacjend custom jar error.
Regards
Harouna