Unlock Account task is not getting created for Active directory.

[cmohan9]

Hi,

We've encountered an issue where the Unlock Account task is not being generated for Active Directory. We have followed the steps of going through ARS > Change Password > Change Account Password for Self, selecting the AD Account, choosing 'unlock,' and then submitting it. However, instead of creating a 'Unlock Account' task, it generates a 'TaskType - Enable Account' in the pending tasks.

We have already set UNLOCKACCOUNTJSON to { "lockoutTime": "0" }. Are there any additional steps or configurations we may be overlooking that could be preventing the unlock account task from triggering? Any guidance would be greatly appreciated.

[Darshanjain]

Hi @cmohan9 

Can you go to the following ARS> Request access for others > endpoint select > There you should be able to select lock/unlock ( same where you can see enable/disable/newaccount ) as well and try it. that should create a lock /unlock account task.

Thanks

Darshan 

Thanks

Darshan