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06/11/2024 05:51 AM
Hello,
We have implemented below steps to erase user identity in saviynt using PII Erasure Policy but we are getting no success :
1. We have created a new analytics sql query :
SELECT userKey, PIIERASURESTATUS, 'personallyIdentifiableInformationErasure' as Default_Action_For_Analytics FROM users WHERE username='Username';
We selected category as "Compliance" and Allowed Action as "Personally Identifiable Information Erasure"
2. We have created "RunAllAnalyticsJob" and enabled Advance Option with control name "and analyticsname='PII Erasure in EIC for particular user'" and enabled "Execute Default Action for Analytics" check box.
We are getting user record from analytics query but we are not able to erase the user identity after running job. Can you please provide us with detailed steps on how to erase the user from EIC.
We have followed below document :
https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter07-General-Administrator/Tes...
06/13/2024 01:14 AM - edited 06/13/2024 01:15 AM
Hi , any update on this ?
06/13/2024 02:46 AM
Can you please share the logline on when the job is executed. make sure sensitive information is masked. Also, what is the status of user after job execution?
06/13/2024 04:09 AM
Hi Adarsh,
Status of user is inactive as we are trying to delete an inactive user. We have enabled "Retain PII Pertaining to a User's history by archiving it as files" in Global Configuration.
Also find the below logs:
06/17/2024 02:20 AM
Hi Adarsh,
Any update on this?
06/28/2024 04:56 AM
Hi @Debanjana
As per the logs you have shared above, it is unable to process because of the below error line.
PII Erasure action through Analytics Job can be performed only on SATURDAY,SUNDAY
Could you please try doing it on the above mentioned days and see if it works.