We are delighted to share our new EIC Delivery Methodology for efficiently managing Saviynt Implementations and delivering quick time to value. CLICK HERE.

Trigger chain job is not working

Sekhar
New Contributor III
New Contributor III

Hi,

I created trigger chain job & trigger job as follows

1. Import from DB

2. Provisioning to AD

3. Recon from AD to Saviynt.

In the above

1. Import job is working & triggering pending task.

2. Provisioning job is not running.

3. Recon job is running but it's not updating in saviynt.

 

You can see the job details below picture

Sekhar_0-1689681332272.png

Can you please advise in this issue.

5 REPLIES 5

pmahalle
All-Star
All-Star

Hi @Sekhar ,

Is there any filter configured in WSRETRY? Is there any other WSRETRY job is in running state from long time?


Pandharinath Mahalle(Paddy)
If this reply answered your question, please Accept As Solution to help other who may have a same problem. Give Kudos 🙂

Sekhar
New Contributor III
New Contributor III

Hi @pmahalle ,

There is no any filter configure in WSRETRY & there no multiple retry jobs.

We got errors in log:

Sekhar_0-1689685962650.png

 

Thanks,

Sekhar.

How many tasks are there in Pending tasks? Also check no of tasks for each Security System vs Provisioning threshold set in Security System. If threshold value is less than no of pending task, WSRETRY might not pick any task.

pmahalle_0-1689687728903.png

 


Pandharinath Mahalle(Paddy)
If this reply answered your question, please Accept As Solution to help other who may have a same problem. Give Kudos 🙂

Sekhar
New Contributor III
New Contributor III

Hi @pmahalle 

This is what we have in provisioning threshold.

Sekhar_0-1689688502284.png

Thanks,

Sekhar

 

armaanzahir
Valued Contributor
Valued Contributor

Hi @Sekhar ,

The WS Retry Provisioning job type is multi-threaded in nature, which might cause issues in your trigger chain.

Kindly enable the WSBlocking retry job from Admin>Global Configuration

armaanzahir_0-1689684210758.png

 

After that, you can create a job trigger of WSBlockingRetryJob and use that in your trigger chain.

 

Ref : Did you know? You can now Trigger chain Provisioni... - Saviynt Forums - 3137

 

Regards,
Md Armaan Zahir