Trigger an update account when a specific entitlement is assigned to a user

[aundreb]

Is it possible to trigger an update account task for an endpoint when a specific entitlement is assigned to the user?

Use case:  User's request entitlement to grant them access to an exchange request entitlement in Active Directory. Once the entitlement is assigned need to trigger Active directory account update to update mail attributes on the account.

[Amit_Malik]

Yes , You can write an Analytics to find arstasks for that ent completed in given time and trigger update account tasks for those users/accounts.

Thanks,

Amit

If this answers your query, Please ACCEPT SOLUTION and give KUDOS.

[aundreb]

Thanks Amit, I was thinking something along those lines. Do you know if its possible to have the analytic trigger right away when it detects this entitlement is assigned or can you only schedule it? Was hoping for something a bit faster.

[rushikeshvartak]

Yes its possible

1. Create separate WSRETRY for application
2. Create report job 
3. Create trigger chain job of WSRETRY,REPORT

[aundreb]

Hi Rushikesh,

How exactly does the report job trigger an update account? If I look on the Saviynt documentation it doesn't have any details on it.

[rushikeshvartak · Accepted solution]

Create Analyics report with default action as Update Account 

Update Account

When Update Account is configured as an allowed action, it updates an account in EIC. When this action is performed on a record, an Update Account task is created for updating the account in the target application.

The Analytics query must have the columns given below:
acctKey - Stores accountkey of the account which has to be updated.

Sample query:

• Schedule from Run All V2 Analytics Job

SQL

select a.name,a.accountkey as acctKey, endpointkey, 'UpdateAccount' as Default_Action_For_Analytics from accounts a;

https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter17-EIC-Analytics/Managing-An...