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04/08/2024 07:13 AM - last edited on 04/08/2024 07:23 AM by Dave
Hi all,
I have two separate environments: A& B
I'm trying to export a package from Environment A to Environment B using the transfer directly function.
I've been following the steps to configure a target environment laid out in this guide: Chapter06-EIC-Configurations/Additional-Configurations
I have configured the following:
http://environmenta.saviyntcloud.com
When I try to export a package from Environment B and chose Environment A as the target environment. I get the below error:
I've checked the logs and there is no further information about the error. I also tried changing the URL to
https://environmenta.saviyntcloud.com
But this has made no difference either.
Can I get some assistance with this please?
[This post has been edited by a Moderator to break the example links.]
04/08/2024 07:15 PM
Can you share logs. Does B environment is credentials based and not sso enabled ?
04/09/2024 01:10 AM
Hi @rushikeshvartak ,
Both environments are SSO-enabled. I made the user in Environment A to work as an API user with LocalAuthEnabled = 1
Thanks,
04/09/2024 04:16 AM
@AliW my assumption is the user used may not have been setup successfully.
Refer this post for setting up the user and reqd permission :
Solved: Creating API Service User while SSO is enabled - Saviynt Forums - 61877
04/09/2024 04:52 AM
Hi @Manu269 ,
I think that I've configured the user correctly to be an API user because I can make an API call to ECM/api/login successfully and get the bearer token
04/09/2024 06:52 AM
Share screenshot of both environment showing localauth enabled
04/09/2024 07:13 AM
Hi @rushikeshvartak ,
Are you suggesting that there's a configuration option localauthenabled set at the environment level? Where can I find this?
As far as I am aware, I thought that localauthenabled is set at the user level, which is what I have at the moment. We also have SSO-enabled on both environments.
04/09/2024 09:30 AM
show from data analyzer that user is local auth enabled
04/10/2024 01:12 AM
Hi @rushikeshvartak ,
The localAuthEnabled column is hidden in the users table as far as I can see but I can confirm that the user has localAuthEnabled via postman.
Also to confirm: I can indeed authenticate using its credentials via the API:
04/10/2024 08:22 PM
Please validate environment name and URL in global configs
04/11/2024 01:13 AM
I've tried the following:
I've also tried using http://xxx.saviyntcloud.com as per the steps in the documentation and it is also unsuccessful.
04/11/2024 05:23 AM
Does reverse working such environment B to A
04/12/2024 01:43 AM
Hi @rushikeshvartak,
The reverse does not work.
Could you provide the exact steps and guidelines to get this working please? I have already followed the steps in the documentation but it does not seem complete.
04/12/2024 07:58 PM
Just tested its working change url to https://domain.com/ECM
04/16/2024 04:10 AM
Hi @rushikeshvartak ,
Thanks - adding /ECM seems to be doing something.
I've been doing some testing and tried transferring packages between two environments in both directions.
I successfully transferred a package from Environment A to Environment B but I could not get it working from Environment B to A. We've had Environment A whitelisted with a set of IP ranges whereas Environment B has yet to be.
It seems like different environments may not be automatically whitelisted with each other. Is this already known?
04/16/2024 09:45 PM
This is n/w related concern you can raise support ticket. for me its working both ways.
Please click the 'Accept As Solution' button on the reply (or replies) that best answered your original question.
06/20/2024 09:34 PM
Is this resolved ?