Transfer Ownership of replace user manager is not creating update account task

[hemanthvn]

Hello Team,

We are using replace user manager users transfer Ownership Rule.  Manager will be updated for subordinates when manager left the Organization But  in the subordinates user history not capturing update history and update account task not creating.

Anyone have any idea on this.

Thanks

Hemanth

[rushikeshvartak]

If its not audited in logs you need to raise idea ticket to include in User History

[armaanzahir]

@hemanthvn ,

There won't be update account tasks created automatically for this. You'll need to trigger it yourself. By default, the transfer of ownership functionality in the user udpate rule only updates the manager on IGA. To push this to the target, you'll need to trigger update account tasks additionally. 

Updating User Update Rules (saviyntcloud.com)

[hemanthvn]

Hello Armaan,

Another additional rule already present like when manager update by import/API it should trigger update account task.  Issue is saviynt not capture manager update in the subordinates users record history and it will not trigger any user update rules not only update account task.

Thanks

Hemanth