Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

The new account request is not allowed because the user already has an account.

Venkatesh0510
New Contributor
New Contributor

We are trying to request an access for an account which is Suspended from import service. We are getting below error

Venkatesh0510_0-1715158111089.png

Fyi, we have enabled 'Disable New Account Request if Account already exists', as an account got suspended from import service, it should allow to make request for access for same account if we enable that, but we are getting error.

Please find the logs as well.

Venkatesh0510_1-1715158238406.png



what could be the issue? Any suggestions?



15 REPLIES 15

Raghu
Valued Contributor III
Valued Contributor III

@Venkatesh0510  

1.May i know what status of accout Saviynt and Target system also?

2.Check any request in pending approval page 

3.confimr Account status in Accoutn table?


Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.

As this for AD Group based application we have removed that group access for that account, Account status will be active in Parent Active Directory and in Child endpoint it is like 'Suspended from Import service' after running account import job for AD Group based application.

There is no request pending for that account.

Account status  is like 'SUSPENDED FROM IMPORT SERVICE'


Please share account details screenshot including name & status


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Please find the screenshot for you info

Venkatesh0510_1-1715166413214.png

[This message has been edited by moderator to mask sensitive info]

Did you updated account status and name manually ? Via query?


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

No, we just removed the child endpoint group access and ran Account import job for child endpoint.

Did you validated removing user mapping from account ?


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

No, we didn't tried.

Raghu
Valued Contributor III
Valued Contributor III

@Venkatesh0510  Similar any account is endpoint level ? status ?


Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.

please find screenshot below

Venkatesh0510_0-1715176120655.png

we tried to request an access we are getting like this

Venkatesh0510_1-1715176159325.png

 

@Venkatesh0510 : In AccountName rule make sure that Check Unique Account is not selected for Suspended From Import Service In case if you see ALL by default I would suggest to remove it and select the required status which you want to check for uniqueness and make sure you have not selected Suspended From Import Service status as one of it.

Saathvik_0-1715188985249.png

 


Regards,
Saathvik
If this reply answered your question, please Accept As Solution and give Kudos to help others facing similar issue.

Remove check for uniqueness from Account Name rule also share logs in text file format issue persist


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Removing user mapping from an account that will work, It is manual effort right.

Everytime we can't remove user mapping when user comes to re - request for that access.

If there is any other config to do, please suggest.

fyi, we tested the same thing in another tenant, it is working without removing user mapping only.

NM
Regular Contributor III
Regular Contributor III

Hi @Venkatesh0510, can you check status mapping under account name rule and confirm

Raghu
Valued Contributor III
Valued Contributor III

@Venkatesh0510  Can you try one @Saathvik  suggested think please


Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.