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05/09/2024 09:08 AM
I am using the attached connection json(REST connection, OAUTH authentication type)for snow connector and the connection is successful with Service now. SRQ is getting created successfully. Once I take action on the SRQ and then when I run the wsretry job, the service account(which is the username mentioned in attached json) gets locked frequently
Could you please help
05/09/2024 10:26 AM
@JothiJayamani : Can you share your CreateTicketJSON and TicketStatusJSON as well.
Also I don't see you have used testConnectionParams so whatever connection successful message you are getting after save and test connection is not really validating connection instead it is just validating the JSON format.
05/09/2024 07:16 PM
Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .