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SFTP Connector

PrashantS
New Contributor II
New Contributor II

What could be the cause behind below error:

Note- SFTP server is reachable from other public ips. The Saviynt public ip whitelisted to the firewall. Still not establishing the connection from Saviynt tenant to SFTP server.

 

2023-11-01T12:12:17+01:00-ecm-connectorms.ConnectorMsHelperService-http-nio-8080-exec-2-DEBUG-Exception occurred while testing SFTPConnector for connection SFTPFileTransferConnection
 
2023-11-01T12:12:17+01:00-ecm----org.springframework.web.client.HttpServerErrorException: 504 Gateway Time-out at com.saviynt.connectorms.ConnectorMsHelperService.testConnection(ConnectorMsHelperService.groovy:710) at com.saviynt.ecm.integration.ExternalConnectionCallService.testExternalConnection(ExternalConnectionCallService.groovy:647) at com.saviynt.ecm.utility.domain.EcmConfigController$_closure21.doCall(EcmConfigController.groovy:768) at grails.plugin.springsecurity.web.filter.GrailsAnonymousAuthenticationFilter.doFilter(GrailsAnonymousAuthenticationFilter.java:53) at com.saviynt.webservice.SaviyntRestAuthenticationFilter.doFilter(SaviyntRestAuthenticationFilter.groovy:155) at grails.plugin.springsecurity.web.authentication.logout.MutableLogoutFilter.doFilter(MutableLogoutFilter.java:62) at grails.plugin.springsecurity.web.SecurityRequestHolderFilter.doFilter(SecurityRequestHolderFilter.java:59) at com.mrhaki.grails.plugin.xframeoptions.web.XFrameOptionsFilter.doFilterInternal(XFrameOptionsFilter.java:69) at com.brandseye.cors.CorsFilter.doFilter(CorsFilter.java:82) at java.lang.Thread.run(Thread.java:750)
1 REPLY 1

SB
Saviynt Employee
Saviynt Employee

Is the connectivity (telnet and ping) from Server app server working to the SFTP server. If this has not been checked yet, you can reach out to Saviynt support.


Regards,
Sahil