SFMC: Token Expired while Creating Account/Importing Account with Rest Connector

[sumalatham]

Hi,

I am working on Salesforce Marketing Cloud integration

REST call is used to get the token - ConnectionJSON
SOAP call will be used for CreateAccountJSON.

In postman accesstoken is generating and able to create the account through SOAP call.

But in Saviynt it is not working, failing with
Token Expired
PFA for logs.

Note: If I use the token value directly in Saviynt then it is work fine

Can you please help with this! thanks in advance

Please let me know if you need any additional information.

Thanks

Sumalatha M

[NM]

Hi @sumalatham , can you share your connection json?

[sumalatham]

Hello @NM 

Please can you find the attached connection json.

Thanks

Sumalatha 

[NM]

Hi @sumalatham 

Add this in your connection json

"retryFailureStatusCode": [

        401,

        500

      ],

[sumalatham]

@NM 

After adding retryFailureStatusCode in connection json, still we are getting login failed error in logs like below.

Please can you help me on this?

Thanks

Sumalatha

[rushikeshvartak]

Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]



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[sumalatham · Accepted solution]

Hello Team 

This is working connection json:

{
"authentications": {
"userAuth": {
"authType": "oauth2",
"url": "https://xxxxx/v2/token",
"httpMethod": "POST",
"httpParams": {
"grant_type": "client_credentials",
"client_id": "xxxx",
"client_secret": "xxxx"
},
"httpHeaders": {
"contentType": "application/json"
},
"httpContentType": "application/json",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken",
"ExpiredAuthenticationToken"
],
"timeOutError": "Read timed out",
"errorPath": "error.code",
"maxRefreshTryCount": 5,
"retryFailureStatusCode": [
401,
500
],
"tokenResponsePath": "access_token",
"tokenType": "",
"accessToken": "xxx"
}
}
}