ServiceNow Integration Details

[nikhil69]

Hey Folks,

We are doing ServiceNow as Managed Application integration, We would like to know what ROLE should be assigned to Service Account to make changes in tables/user table i.e Create/Update/Delete/Import Data

It is not mentioned in Saviynt Documentation so if anyone had done this before let me know

Any help would be appreciated.

Thanks!

[rushikeshvartak · Accepted solution]

For integrating ServiceNow as a Managed Application in Saviynt and needing to perform Create, Update, Delete, and Import Data operations on tables like the User table, you will typically want to assign the following roles to your Service Account in ServiceNow:

1. admin: This role provides full access to all features in ServiceNow, including the ability to create, read, update, and delete records in any table. However, using the admin role may not be advisable in a production environment due to security concerns.

2. web_service_admin: This role grants the ability to access web services, which may be more appropriate if you’re using REST or SOAP APIs for integration. It allows for certain CRUD operations without the extensive permissions of the admin role.

3. ** itil**: This role provides the necessary access to perform many ITIL-related operations and may include permissions for managing users and related records, depending on the specific configurations in your instance.

4. user_admin: This role is specifically focused on user management and would allow the service account to create, update, and delete user records.