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ServiceNow import job not pulling all users at times

Diwakar
New Contributor III
New Contributor III

We have observed, when we run the ServiceNow import job some users reconciliation are being missed. Sometime job is not picking some users when we ran the ServiceNow import job.

We didn't find any issue from our end. Can you please advise what could be the issue and how to resolve.

2 REPLIES 2

sk
All-Star
All-Star

@Diwakar : Do you have pagination in place? Also do you see any calls getting failed in logs when import happens?


Regards,
Saathvik
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Diwakar
New Contributor III
New Contributor III

@sk Yes we are using the pagination for servicenow user import. Logs are cleaned we are not seeing any calls getting failed. Actually same user is getting reconciled after running the import job randomly in other dates. Please advise further!

Regards,

Diwakar.