ServiceNow Form to be filled from Saviynt

[PratithShetty]

Hi All,

We have a requirement as below

1) Saviynt triggers an AD account creation with certain set of access as Birthright

2) After provisioning the account into AD we need to fill out an Onboarding form ( in Servicenow) with certain attributes defined in the form and submit it. The submission will trigger automations on their side and create an incident with subtasks.

3) The random password that was generated in saviynt needs to be added to one of the subtasks in the incident created above. 

Question - How do we achieve the servicenow onboarding form to be filled via Saviynt? If the form is exposed to an API, is it doable with saviynt reading the responses? 

[rushikeshvartak]

You can create dummy application and with help of dynamic attributes you can create incident in servicenow

[PratithShetty]

Hi @rushikeshvartak 

The main use case here is to fill and submit the existing catalog form to create an incident. How will we achieve that? 

[rushikeshvartak]

Do you mean existing incident then this can be achieved by asking existing incident number on request form 

[PratithShetty]

@rushikeshvartak  Saviynt will not be the frontend for requests. 

[rushikeshvartak]

You need to explore custom Jar route

[PratithShetty · Accepted solution]

Resolved

We can use /submit_order and /order_now API's of Servicenow using REST connector and submit the catalog forms.