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ServiceNow Error on Set up connection.

Rho
New Contributor III
New Contributor III

We're configuring the Servicenow as a ticketing system and are encountering the below error when we test the connection.

 

[http-nio-8080-exec-11] DEBUG ws.Restfulv5Controller - The JSON return object is [connectionKey:28, msg:Connection Failed, errorCode:0, connectionName:xxxx, connectionType:REST, connectionStatus:FAILURE, connectionResult:[errors:[[errorMessage:Null response from the Target. Target Error Message: [responseText:null, statusCode:null]]]]]

How has this error been managed?

2 REPLIES 2

NM
Honored Contributor III
Honored Contributor III

@Rho issue with connection json.

Is it working from postman?


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rushikeshvartak
All-Star
All-Star

 

  • Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]
  • Please share the logs & JSON in text format for easier debugging. Additionally, provide the task ID, error details, or specific line numbers where the issues occur to help us review the relevant sections efficiently.

    ⚠️ Important: Do not upload attachments containing sensitive information, such as IP addresses, URLs, company/employee names, or email addresses. For more information, refer to the Saviynt PII Policy.

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.