Saviynt Forums

PB1 · ‎01/06/2023

Hello,

Any leads on what are the advantages of using ServiceNow as an audit system vs as a ticketing system?

The FD doc, is not much helpful on it. Looking forward for some real time experience on same.

Regards,

Priyank

PB1 · ‎01/06/2023

Team,

Any leads on above request?

Thanks!

rushikeshvartak · ‎01/06/2023

This is not saviynt specific concern isn't it ?

https://www.scnsoft.com/blog/servicenow-ticketing-and-beyond

Regards,
Rushikesh Vartak
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PB1 · ‎02/10/2023

Thanks Rushikesh, this is in regard to ServiceNow connector which is Saviynt's offering.

I did check it with Saviynt engineers, it seems that when using ServiceNow as an audit system, we can create tickets for connected applications and close them. This ticket is used for audit purpose later.

When used for ticketing it just creates tickets for disconnected applications.

Thanks for looking into this.