We have an interface between Saviynt and another system that uses Saviynt APIs to create entitlements in AD via EIC. The requirement is to notify the requestor of the status of the entitlement creation on the target when the task completes. I am able to get emails on successful creation of the task. However, when the task fails (either due to connection failure or is manually discontinued via UI by an admin), the email notification does not come out.
Below is the email template content:
<br><br><span style='mso-ignore:vglayout'><img src="https://fedsso.company.com/assets/cmpn/images/cmpn_logo.png" v:shapes="Picture_x0020_1" width="200"></span><br><br> Dear ${user?.firstname} ${user?.lastname}, <br><br><span> <% if (task?.tasktype == 24 && task?.status == 3) print "Your access request to create entitlements is complete." else print "Your entitlement creation request failed." %> </span><br> <br>The following is the summary of the request(s).<br><span><br/>${entitlement} </span> <br><br><br><table style="height: 60px; width: 800px;"> <tbody style="background-color: #808080;"> <tr> <br><br> <td><span style="color: black;"><strong>Need Help?</strong> Please see our <a style="color: blue;" href="https://company.atlassian.net/wiki/spaces/IAMS/pages/675120633/Saviynt+-+How-To+User+Guides"> how-to guide </a>. If you still require assistance, open a Service Now request provided a detailed description of request. Please see our how-to guides before you contact <a style="color: blue;" href="mailto:accessSupport@company.com">accessSupport@company.com</a> </span></td> </tr> </tbody></table>
Can I get inputs on the email template to allow EIC to notify the requestor when the create entitlement task fails?
