Saviynt throwing error for account creation in AD due to multiple lines in description field

[Ajit]

Hi Team,

We have a use case to create account in AD endpoint through request originated from ServiceNow.

While placing a request on Snow side, if the requestor is mentioning multiple lines/blank lines in the description field, then Saviynt is unable to process the create account task, as we are passing this description in the create account JSON with help of a dynamic attribute.

In the logs we can see the error : Error parsing JSON /JSONException: Unterminated string

Can you please help us on how to handle this?

Thanks

[CR]

share json

[rushikeshvartak]

${org.apache.commons.lang.StringEscapeUtils.escapeJava(reqAttrs.customproperty10)}

https://forums.saviynt.com/t5/saviynt-knowledge-base/json-handling-escape-characters-in-r est-connec...

[Ajit]

@rushikeshvartak Thank you for the response. In the reference link above it is mentioned as in REST connections.

will it also work for connection type AD? as we are getting same error in logs with this as well.

Thanks

[rushikeshvartak]

You can try and let us know if error changes.

[Ajit]

@rushikeshvartak  We tried as below, after that only I have shared above error from logs which is same.

Please let us know, if something we are missing.

Thanks

[rushikeshvartak · Accepted solution]

description.replaceAll("[^\\x00-\\x7F]", "").replaceAll("[\n\r]", "").trim()

[Ajit]

@rushikeshvartak Thanks a lot! this is working.