Saviynt Forums

AtrayeeDutta · ‎09/29/2023

Hi Team,

We are seeing below screen in Saviynt,

Saviynt suggested to increase the http session time out value to 600 but the issue still persists.

Any solution on this?

Regards

stalluri · ‎10/01/2023

few things.
1. your account is not present in the system.
2. You have an account but the userlookup is different.

Check with support team to get the user setup or check the other config.

Thanks,
Sam.

Best Regards,
Sam Talluri
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rushikeshvartak · ‎10/01/2023

It was working before ? Or first time setup?

Regards,
Rushikesh Vartak
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AtrayeeDutta · ‎10/03/2023

@rushikeshvartak @stalluri

We are seeing this often, it is happening for all accounts, my account is listed in system also.

Regards

Manu269 · ‎10/03/2023

We even experience this issue when there is session timeout is found.

Anyhow the issue was partially resolved ( 2 failure out of 20 attempts) post modifying the timeout setting

Regards
Manish Kumar
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AtrayeeDutta · ‎10/03/2023

Hi

We changed the timeout setting, sometime we face this issue, raised a saviynt ticket.

stalluri · ‎10/10/2023

This is a known issue in Saviynt for session timeout and cookies.
They will suggest making changes to the config files.

Best Regards,
Sam Talluri
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Saviynt showing unexpected screen