Saviynt and ServiceNow integration

[kifle]

I sHello - just wondering some many companies are using ServiceNow access request integrated with Saviynt? 

Are there features that are missing such as certifications, pending approvals and any other features missing? 

is there a big why to using ServiceNow and not Saviynt UI?

[rushikeshvartak]

Missing Features

When it comes to features, some organizations may find gaps in the following areas:

1. Certifications: Some may prefer Saviynt's capabilities for automated access certifications and reviews, which can be more robust compared to what's available in ServiceNow.

2. Pending Approvals: Users might find the pending approvals workflow more streamlined in Saviynt, especially for complex access requests that require multiple approvers.

3. User Interface and Experience: Depending on user familiarity, some might find Saviynt’s UI more intuitive for identity management tasks compared to ServiceNow's.

4. Reporting and Analytics: Saviynt often has advanced analytics features tailored for identity governance that might not fully align with ServiceNow's reporting capabilities.

Why Use ServiceNow?

1. ITSM Integration: ServiceNow excels in IT service management (ITSM) and can provide a seamless experience if your organization is already invested in its ecosystem.

2. Centralized Platform: Many organizations prefer using ServiceNow as a single platform for IT operations, allowing for easier management of service requests, incidents, and changes alongside access requests.

3. Custom Workflows: ServiceNow allows for extensive customization of workflows, which can be beneficial for organizations with specific process requirements.

4. Familiarity and Training: If your team is already trained on ServiceNow, it might be more efficient to stick with it for access requests rather than requiring additional training for Saviynt.