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09/08/2023 08:13 AM - edited 09/08/2023 08:14 AM
Hi Team,
We observed that when we unlinked/removed the Account from Target in saviynt we can see the roles are not getting removed from user profile.
We tried to remove manually in saviynt still it's not removed.
Please help us to resolve this issue ASAP
Thanks,
Sai Meghana
09/08/2023 12:09 PM
Can you elaborate more on the request? It is not quite clear.
09/08/2023 12:15 PM
Hi @dgandhi,
we are unlinking the account from user and creating the new account with new name.
The old account related roles are still visible in user profile
Can we able to remove those roles manually in saviynt?
Thanks,
Sai meghana
09/08/2023 12:18 PM
Yes you can remove the users from the role.
09/08/2023 12:22 PM
We tried to remove the role but it not created any task and not removed also because the role related entitlement is no longer in user profile.
Thanks,
Sai meghana
09/08/2023 12:27 PM
Is Role Modification WF set to Auto Approve?
09/08/2023 01:23 PM
Yes, we don't have workflows.
Thanks,
Sai Meghana
09/08/2023 04:31 PM
Can you share output of below query and confirm accountkey is of old account
select * from role_user_account where userkey=1223 and rolekey=1
09/10/2023 11:21 PM
Hi @rushikeshvartak,
The output of the above query: we are getting old account's accountkey.
Thanks,
Sai Meghana
09/08/2023 04:54 PM
You can create actionable report with remove role action to remove role.
09/11/2023 12:03 AM
To run the actionable report also the entitlement is not present in the user level.
Is this possible without entitlement is role will remove?
Thanks,
Sai Meghana
09/15/2023 06:18 AM
Hi Team,
Issue is that we are removing the AD account [Account1] from the user manually and then creating a new Account [Account2]. So Roles which are attached to the entitlements for Account1 are still visible on User Profile and if we try to remove the roles manually, saviynt do nothing. Prob is the mapping we have in role_user_account table have Role, user and Account1 mapping which is no longer mapped to the user. Is there any way we can remove this role?
09/17/2023 09:14 PM
we also have same issue & found audit concern , Currently if no entitlements associated we can't remove role. Thats product issue.
https://ideas.saviynt.com/ideas/EIC-I-2392
https://ideas.saviynt.com/ideas/EIC-I-2421