Retrieve role property issue

[Anu]

We have used the below syntax in REST connector createaccountjson in 5.5 version However now in EIC 24.3 noticing that the below syntax is not fetching value from the role during account provisioning.

Is there a syntax change in this version or if there is anything else to be tried. Could you please assist?

${arsTasks?.assignedFromRole?.customproperty10} 

${if(arsTasks?.assignedFromRole?.customproperty10!=null) arsTasks?.assignedFromRole?.customproperty10 else ''}

[rushikeshvartak]

arstasksObj?.assignedFromRole?.customproperty10

[Anu]

Thanks @rushikeshvartak for the response. I have tried the above given still the value is sent as null

\"Title\":\"${if(arstasksObj?.assignedFromRole?.customproperty12!=null) arstasksObj?.assignedFromRole?.customproperty12 else ''}\"

[rushikeshvartak]

assignedFromRoles

[Anu]

@rushikeshvartak  Tried the below as well,still the value is null. The same code was working 5.5 version and in 24.3 we are facing issue.

\"Title\":\"${if(arstasksObj?.assignedFromRoles?.customproperty12!=null) arstasksObj?.assignedFromRoles?.customproperty12 else ''}\"

[rushikeshvartak]

If you have recently upgraded and its not working please raise support ticket as regression defect

[Anu]

Thanks for the update @rushikeshvartak  . So ideally we can read role property in CreateAccountJSON for REST connector. Its supported but might be a version specific issue?

${arsTasks?.assignedFromRole?.customproperty10} 

[rushikeshvartak]

It can be version issue

[naveenss]

Hi @Anu in the data analyzer, if you query the assignedFromRole for the specific task, do you see any value?

select taskkey,assignedfromrole from arstasks where taskkey=<taskkey>;

[Anu]

Hi @naveenss ,

The assignedfromrole and assignedfromroles column is blank for new account task. We have raised an FD ticket for the same.

Just for testing we tried and manually update assignedfromrole column in DB, the respective column value gets map as expected to target.

[naveenss]

@Anu how are the tasks created? Is it from application role or enterprise role? 

[Anu]

@naveenss Its an enterprise role which includes salesforce entitlements mapped

[naveenss]

Hi @Anu in 24.4 the assignedfromrole value is populated in the arstasks table. I hope you are requesting the enterprise role from "Request New Enterprise Role" page?

[Anu]

Hi @naveenss ,

Ideally yes the values should get populated in arstask table but its not working in our environment. We are requesting the roles from "Request New Enterprise Role" page only.

[naveenss]

@Anu thanks for confirming. Could be a defect. Please check with the Saviynt support team. 

[rushikeshvartak]

It will be blank for account task. It will be there for access task i.e. tasktype=1

[naveenss]

@rushikeshvartak in case of enterprise role request, it will be populated for account task as well. please see screenshot below

[rushikeshvartak]

Ok can be issue with 24.3 👍