Saviynt Forums

indrahema95 · ‎08/04/2023

Hi,

We recently encountered a scenario where request got submitted and it triggered the mail with the request id but couldn't find it in the request history. But when we checked the database we could find the request there. Can anyone suggest here what could be the reason or someone faced similar kind of problem before?

Regards,

Indranil

dgandhi · ‎08/04/2023

Are you trying to search the request in Request History with ROLE_ADMIN?

Also can you check below config in the SAV Role with which you are trying?

Thanks,
Devang Gandhi
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indrahema95 · ‎08/04/2023

Hi @dgandhi , Yes, it is set as view all requests.

pmahalle · ‎08/04/2023

Hi @indrahema95 ,

You are not able to see under pending approval as well, if that request is yet to approve?

I know, request history shows all the requests irrespective of status of the request but check under pending approval once.

Regards,
Pandharinath Mahalle(Paddy)
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indrahema95 · ‎08/04/2023

Hi @pmahalle

In pending task new account task has that request id. But the request id not present in request history and request approval page.

pmahalle · ‎08/04/2023

@indrahema95 Okay, so request is already in approved state. Just in case, is there any filter you applied on request history page which caused that request not showing?

Regards,
Pandharinath Mahalle(Paddy)
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indrahema95 · ‎08/04/2023

Hi @pmahalle No filter applied there.

dgandhi · ‎08/04/2023

Is the request archived? Can you enable below checkbox and try?

Thanks,
Devang Gandhi
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indrahema95 · ‎08/04/2023

Hi @dgandhi I tried that also. No result.

dgandhi · ‎08/04/2023

Ok, I hope in the DB you are checking the JBPMPROCESSINSTANCEID and not the REQUESTKEY (in ars_requests table) and search on Saviynt UI --> Request History page with the JBPMPROCESSINSTANCEID

Thanks,
Devang Gandhi
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indrahema95 · ‎08/04/2023

Hi @dgandhi That is correct. I am checking the JBPMPROCESSINSTANCEID. I can see the requestID there. IE: EntOwnerApproval.5080867

Here the request id is 5080867.

dgandhi · ‎08/04/2023

I don't think there is any separate config, it might be a bug in your version.

Thanks,
Devang Gandhi
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indrahema95 · ‎08/04/2023

@dgandhi Yes, we are also suspecting that.

rushikeshvartak · ‎08/06/2023

Can you provide more information on submitted request ?
- How many entitlement/roles requested
- Does request was dynamic attribute
- Did you setup archival job ?
- Does request had sod ? Internal / External ?
- Share screenshot of request from ars_requests
- Does any workflow block name have special characters such as question mark

Regards,
Rushikesh Vartak

Saviynt Forums

RequestID present in ars_requests table but not showing in Request History