We recently encountered a scenario where request got submitted and it triggered the mail with the request id but couldn't find it in the request history. But when we checked the database we could find the request there. Can anyone suggest here what could be the reason or someone faced similar kind of problem before?
Are you trying to search the request in Request History with ROLE_ADMIN?
Also can you check below config in the SAV Role with which you are trying?
Hi @indrahema95 ,
You are not able to see under pending approval as well, if that request is yet to approve?
I know, request history shows all the requests irrespective of status of the request but check under pending approval once.
@indrahema95 Okay, so request is already in approved state. Just in case, is there any filter you applied on request history page which caused that request not showing?
Ok, I hope in the DB you are checking the JBPMPROCESSINSTANCEID and not the REQUESTKEY (in ars_requests table) and search on Saviynt UI --> Request History page with the JBPMPROCESSINSTANCEID