Request fails to move forward after manager approval

[IAM]

Hello. Does anyone see any issue with this section of the workflow? After manager approval, it should go to this part of the workflow but it never gets there. Manager can approve and approve multiple times and it won't get past here.

endpoints.customproperty1 is null for this endpoint.

[CR]

@IAM  it means not able to approve  manager approval , still request is available in approval page?

[IAM]

Yes the manager would approve it but it doesn't go to grant access, it stays with manager.

[CR]

@IAM  send me  Application Endpoint -> entitlementNewAccount tab Screenshot please once.

[IAM]

Nothing there. This is the workflow we use for AD based apps so a lot of different applications use this workflow.

[CR]

@IAM  please execute below query check it

which application causing issue , that endpointkey pass it below and result confirm please ?

select ENTSWITHNEWACCOUNT from endpoints where endpointkey=''

[IAM]

Hi Raghu. The screenshot I gave was one of the endpoints that for sure had the issue.

[CR]

@IAM  click on approve and share logs latest

[IAM]

Ok I had to revert the changes but I will set it up in dev environment and respond back.

[IAM]

I believe I found the error message relating to this

PropertyNotFoundException: Target unreachable, base expression '. customproperty1' resolved to null

"ecm","2024-02-15T19:54:52.867+00:00","{"log":"2024-02-15 19:54:52,271 [http-nio-8080-exec-2106] DEBUG services.WorkflowService - Before Approving Task Approved By Level 2 ApprovalUseraccount123 curTask=Task(Level 2 Approval)Params[xtaskid:22760485, xAccessApproverKey:3844038, xstatus:2, roleHistoryId:347172, xcomments:, usertoapprove:Useraccount123]\n","stream":"stdout","time":"2024-02-15T19:54:52.271451065Z"}"
"ecm","2024-02-15T19:54:52.867+00:00","{"log":"2024-02-15 19:54:52,303 [http-nio-8080-exec-2106] DEBUG services.WorkflowService - ERROR Approving Task Approved By Level 2 ApprovalUseraccount123 curTask=Task(Level 2 Approval)Params[xtaskid:22760485, xAccessApproverKey:3844038, xstatus:2, roleHistoryId:347172, xcomments:, usertoapprove:Useraccount123]\n","stream":"stdout","time":"2024-02-15T19:54:52.303618581Z"}"
"ecm","2024-02-15T19:54:52.867+00:00","{"log":"2024-02-15 19:54:52,304 [http-nio-8080-exec-2106] ERROR services.WorkflowService - Error while completing task - 22760485 storing it in JBPM Retry Table\n","stream":"stdout","time":"2024-02-15T19:54:52.304366511Z"}"
"ecm","2024-02-15T19:54:52.867+00:00","{"log":"javax.el.PropertyNotFoundException: Target unreachable, base expression '. customproperty1' resolved to null\n","stream":"stdout","time":"2024-02-15T19:54:52.304378122Z"}"

[rushikeshvartak · Accepted solution]

Use below condition

endpoints.customproperty1 ne null and ( endpoints.customproperty1.toUpperCase().startsWith('USERANK1APPROVAL'))