Remove entitlement from account API is not triggering any tasks and directly action is being perform

[Venkata]

Hi ,

Remove entitlement from account API is not triggering any tasks and directly action is being performed.is this the expected behavior that tasks will not be generated for the removal entitlement action performed through API's ?

https://url/ECM/api/v5/removeAccountToEntitlement 

use case :

we have SNOW based ticketing application (disconnected) . Remove the entitlements tagged to the account without generating the RITM's .

[This message has been edited by moderator to mask url]

[saikanumuri]

HI @Venkata ,

Thanks for reaching out.

We are working on this internally. I see you have also opened a support ticket and we will make sure to validate this behavior and provide you next steps over the ticket.

Thank you for your understanding

[timchengappa]

Hello @venkat 

Tasks in Saviynt are usually tied to a request. Below are some of my recommendations...

Option 1 (Recommended)
1) Assign an auto-approval workflow to your disconnected application in Saviynt and call the "Create Request API" 
{{url}}/ECM/{{path}}/createrequest

Expectations: A request is created, the request is auto-approved and a task for manual fulfillment is created. Once the task is marked completed from UI/API, the respective objects are added/removed to/from an account

Option 2Call the "Create Task" API
{{URL}}/ECM/{{path}}/createtask

Expectations: No request is created. A task for manual fulfillment is created. Once the task is marked completed from UI/API, the respective objects are added/removed to/from an account

Ref: https://documenter.getpostman.com/view/23973797/2s93zFVyDz#1e439eb5-cb30-465f-8d57-ba7b160f8a54