Re-run All Provisioning Rules doesn't trigger pending tasks for Account Creation

[SowmithriV]

We recently upgraded to V 24.2 and the User Update Rule and Technical Rule ran fine on the users and able to see the rule printed in the user history though the task is not being generated for these users. 

In the User Update Rule (Email_WriteBack) we have configured to Re-Run all Provisioning Rules
and in the related Technical Rule (AD_Account_Creation), we have added new account and add access tasks. 

Can someone please let us know if this is an known issue in the newer version(24.2) and if yes, how can we troubleshoot and fix this?

Upon checking the logs, I'm seeing the following error related to Account Name. 

2024-03-28T11:53:52+05:30-ecm-worker-saviynt.ImportExternalDbService-quartzScheduler_Worker-6-d65m8-DEBUG-ExistingAccObj-null

2024-03-28T11:53:52+05:30-ecm-worker-services.WorkflowService-quartzScheduler_Worker-6-d65m8-DEBUG-Account Name Rule :null

2024-03-28T11:53:52+05:30-ecm-worker-services.WorkflowService-quartzScheduler_Worker-6-d65m8-DEBUG-Rule Not Found and Account Name with Username exists

2024-03-28T11:53:52+05:30-ecm-worker-saviynt.ImportExternalDbService-quartzScheduler_Worker-6-d65m8-DEBUG-AccountName-0_0

2024-03-28T11:53:52+05:30-ecm-worker-saviynt.ImportExternalDbService-quartzScheduler_Worker-6-d65m8-DEBUG-Not creating Zero Day tasks for user-185194-account name could not not be derived

2024-03-28T11:53:52+05:30-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-6-d65m8-DEBUG-createTaskzerodayprovisioning successful

2024-03-28T11:53:52+05:30-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-6-d65m8-DEBUG-Processing rerun provisioning rule for -19207 , 185194 done

2024-03-28T11:53:52+05:30-ecm-worker-changeaction.UserChangeActionService-quartzScheduler_Worker-6-d65m8-DEBUG-RULERUNJOB ==> Re-run All Provisioning rules ACTION_ENDED

2024-03-28T11:53:52+05:30-ecm-worker-rulerun.RuleRunService-quartzScheduler_Worker-6-d65m8-DEBUG-RULERUNJOB ==> JOBID : 164600 USERKEY : 19207 USERNAME : 185194 System completed the UserUpdateRules rules process

[This post has been edited by a Moderator to remove sensitive information.]

[rushikeshvartak]

It seems not evaluating account name rule