"Error in getting Ticket Number. Response: null" during AD account update and Enable.

[sandeepverma]

Hi Team,

We are getting "Error in getting Ticket Number. Response: null" during AD account update and Enable provisioning.

do you have some idea behind this error?

Please assist.

Thank you,

Sandeep Verma

[SumathiSomala]

@sandeepverma Are you seeing error in logs?

please share your createticketJSON .

[Manu269]

@sandeepverma can you please explain the integration that you have setup. 

Also can you add the logs here after adding the config {"showLogs":true}  

[sandeepverma · Accepted solution]

Thank you all for your reply. The issue was due to the service now ticketing configuration.