No tasks, requests and emails are being generated when requesting enterprise roles/roles

[Iabdelmoneim]

Dear Team,

We have created basic workflow for enterprise role Enterprise role owners approval or Enterprise role owners approval 2 and assigned the templates to be used within the workflow as well in the global configuration but still we are not able to see any tasks or requests created while requesting these enterprise roles. we did test and when sumbitting the request I could see these request ID(s)but it is just vanishes and it doesn't appear in pending or historical ones. so please if you can advise.

You can check the ticket #INC-2029079

Thank you!

[rushikeshvartak]

• Share workflow
• does enterprise role management job is scheduled 

[Iabdelmoneim]

Hi,

Workflow: here it is this how it was advised by Saviynt eng. that we should use resource owner. I have removed email. templates since it includes client name.

Jobs created.

Enterprise_role_tasks_creation	Utility	Create Tasks for Future Ent Role Requests (EnterpriseRoleManagementJob)	28-May-2024 00:00:00	Success	29-May-2024 00:00:00	At 12:00 AM (Europe/Copenhagen)
Enterprise_role_future_tasks	Utility	Create Tasks for Future Ent Role Requests (EnterpriseRoleManagementJob	28-May-2024 07:40:00	Success	28-May-2024 07:45:00	Every 5 minutes

[mahafujkhan1]

Have to set up the workflow in the Global Config?

The Roles Add Workflow  should be configured in the Global Config.

[mahafujkhan1]

Replace the Resource Owner Approval  block with Manager Approval  block in the workflow and check if the request is being sent to the manager or not.

[Iabdelmoneim]

Hi,

Yes, I have assigned it in the global config.

[rushikeshvartak]

1. Attach workflow in global config 
2. Workflow sample
3. 

[Iabdelmoneim]

Hi Rushikesh,

Thank you very much, now it works and request is being generated but no emails to be sent, although the job runs, Is there any specific config for this job?

Thank you!

Ibrahim

[rushikeshvartak]

Run email history job

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

✅👍Please click the 'Accept As Solution' button on the reply (or replies) that best answered your original question.

[Raghu]

@rushikeshvartak  @Iabdelmoneim  For this we dont have any varibles need to create IDEA

https://forums.saviynt.com/t5/identity-governance/need-binding-variables-for-add-remove-roles-in-ema...

[Iabdelmoneim]

Dear,

Now we are getting the following error so we are not receiving any emails, although email service works fine.

-Exception in emailerService.sendNotificationEmailRoleManagement method

2024-05-28T11:13:56+02:00-ecm--null-tzsrf--groovy.lang.MissingPropertyException: No such property: assignee for class: SimpleTemplateScript42 at SimpleTemplateScript42.run(SimpleTemplateScript42.groovy:1) at com.saviynt.ecm.services.EmailerService.sendNotificationEmailRoleManagement(EmailerService.groovy:736) at com.saviynt.ecm.services.RoleversionService$_requestSentForApprovalEmail_closure117_closure351.doCall(RoleversionService.groovy:6560) at com.saviynt.ecm.services.RoleversionService$_requestSentForApprovalEmail_closure117.doCall(RoleversionService.groovy:6555) at com.saviynt.ecm.services.RoleversionService.requestSentForApprovalEmail(RoleversionService.groovy:6549) at com.saviynt.ecm.services.RoleversionService.roleRequestFinalStep(RoleversionService.groovy:6412) at com.saviynt.ecm.identitywarehouse.controllers.RolesController$_closure149.doCall(RolesController.groovy:7473) at grails.plugin.springsecurity.web.filter.GrailsAnonymousAuthenticationFilter.doFilter(GrailsAnonymousAuthenticationFilter.java:53) at com.saviynt.webservice.SaviyntRestAuthenticationFilter.doFilter(SaviyntRestAuthenticationFilter.groovy:158) at grails.plugin.springsecurity.web.authentication.logout.MutableLogoutFilter.doFilter(MutableLogoutFilter.java:62) at grails.plugin.springsecurity.web.SecurityRequestHolderFilter.doFilter(SecurityRequestHolderFilter.java:59) at com.mrhaki.grails.plugin.xframeoptions.web.XFrameOptionsFilter.doFilterInternal(XFrameOptionsFilter.java:69) at com.brandseye.cors.CorsFilter.doFilter(CorsFilter.java:82) at java.lang.Thread.run(Thread.java:750)

Please advise

[rushikeshvartak]

Please share email template , assignee variable is not exposed in template

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[Iabdelmoneim]

Hi Rushikesh,

Still email is not being sent.

2024-05-29T08:35:01+02:00-ecm-worker--null-z9dpp--groovy.lang.MissingPropertyException: No such property: endpoint for class: SimpleTemplateScript1667 at SimpleTemplateScript1667.run(SimpleTemplateScript1667.groovy:1) at com.saviynt.mail.EmailHistoryService$_execute_closure19.doCall(EmailHistoryService.groovy:2578) at com.saviynt.mail.EmailHistoryService.execute(EmailHistoryService.groovy:1254) at EmailHistoryJob.execute(EmailHistoryJob.groovy:35) at org.quartz.core.JobRunShell.run(JobRunShell.java:199) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:546)

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-ERROR-Error - No such property: endpoint for class: SimpleTemplateScript1667 While evaluating bodyofemail for ID - 49

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-Saving email history...

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-Adding emailFailureLogs to emailhistory logs : <br>Error - No such property: endpoint for class: SimpleTemplateScript1667While evaluating bodyofemail for ID - 49

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-Saving email history done...

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-Final batch emailHistorySaveSet > 0. Save all records

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-Final batch emailHistorySaveSet > 0. Save all records completed

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-Total emails to be sent=1

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-THREAD_COUNT_EMAIL_HISTORY_JOB=15

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-quartzScheduler_Worker-10-z9dpp-DEBUG-before sending email [@domain-dev.com]

2024-05-29T08:35:00+02:00-ecm-worker-mail.EmailHistoryService-pool-626-thread-1-z9dpp-DEBUG-calling sendEmail in new thread--

groovy.lang.MissingPropertyException: No such property: assignee for class: SimpleTemplateScript95 at SimpleTemplateScript95.run(SimpleTemplateScript95.groovy:1) at com.saviynt.ecm.services.EmailerService.sendNotificationEmailRoleManagement(EmailerService.groovy:736) at com.saviynt.ecm.services.RoleversionService$_requestSentForApprovalEmail_closure117_closure351.doCall(RoleversionService.groovy:6560) at com.saviynt.ecm.services.RoleversionService$_requestSentForApprovalEmail_closure117.doCall(RoleversionService.groovy:6555) at com.saviynt.ecm.services.RoleversionService.requestSentForApprovalEmail(RoleversionService.groovy:6549) at com.saviynt.ecm.services.RoleversionService.roleRequestFinalStep(RoleversionService.groovy:6412) at com.saviynt.ecm.identitywarehouse.controllers.RolesController$_closure149.doCall(RolesController.groovy:7473) at grails.plugin.springsecurity.web.filter.GrailsAnonymousAuthenticationFilter.doFilter(GrailsAnonymousAuthenticationFilter.java:53) at com.saviynt.webservice.SaviyntRestAuthenticationFilter.doFilter(SaviyntRestAuthenticationFilter.groovy:158) at grails.plugin.springsecurity.web.authentication.logout.MutableLogoutFilter.doFilter(MutableLogoutFilter.java:62) at grails.plugin.springsecurity.web.SecurityRequestHolderFilter.doFilter(SecurityRequestHolderFilter.java:59) at com.mrhaki.grails.plugin.xframeoptions.web.XFrameOptionsFilter.doFilterInternal(XFrameOptionsFilter.java:69) at com.brandseye.cors.CorsFilter.doFilter(CorsFilter.java:82) at java.lang.Thread.run(Thread.java:750)

Please advise.

Thank you!

[rushikeshvartak]

Remove all code from body and add below code and in to hardcode your email

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[Iabdelmoneim]

Hi,

I tried and still , please can you give me sample of that email template or body.

Hi ${users?.firstname} ${users?.lastname},

Request was created with below details.

${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

Request: ${requestid}Role Name: ${rolename}User: ${user.username}Entitlements: ${entitlementshtmltablerows}Comment: ${request.comments}

[rushikeshvartak]

Just keep ${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}} in email body 

[Iabdelmoneim]

Hi Rushikesh,

I am wondering why we are getting this error when we change something in the workflow then save it 

Cannot save the workflow. There is an existing workflow with this name.

?

please advise.

Thank you!

Ibra

[rushikeshvartak]

Workflow ? Till now we were talking about email template. Can you confirm what's current issue ?

[Iabdelmoneim]

Hi Rushikesh,

If I include just ${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}} so the email is not well structured so how can we generate the email and at the sametime have it well structured.

Thank you!

Ibra

[rushikeshvartak]

First we need to find variable exposed then we can do well form email templates 

[Iabdelmoneim]

Hi Rushikesh,

Please check the ticket #INC-2029079. I attached info there.

Thank you!

Ibra

[rushikeshvartak]

I can’t access any saviynt tickets as i am forum contributor 

[Iabdelmoneim]

Hi Rushikesh,

So we get random values for the role and the account in the email and is not well structured, we just need an email notifying the user about request creation and one for manager to approve but not including all that info.

Thank you!

[rushikeshvartak]

Suggested code provide possible variable based on variable prepare your email template