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05/17/2023 04:31 AM
Hi,
We have configured the mover campaign and its launch whenever the users title or cost center updated
it's working fine for the last 2 years without any issues but recently we saw issues like the campaign being stuck in the launching state
1 campaign was stuck on 13th May and another campaign was stuck on 16th May but on these same days few other mover campaigns launched successfully
here is the error we saw
Thanks,
Arbendra
05/18/2023 12:57 PM
Hi @Arbendra
Can you provide ES timeout configurations set in your environment? You should be able to find them under Global Configuration.
Please provide current configs for below attributes:
Elastic Search Connection Timeout
Elastic Search Socket Timeout
Elastic Search Maximum Retry Timeout
Thanks
05/25/2023 04:01 AM
Hi Prasannta,
All 3 parameters that you mentioned have value - 2400000
Thanks,
Arbendra
05/18/2023 01:04 PM
Is there enough space available on the server? Have you checked that?
Also is the elastic server up and running?
Thanks
Thanks,
Devang Gandhi
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05/25/2023 04:11 AM
Hi Dgandhi,
I have created a Freshdesk ticket to check the information you asked as I don't have the privileges to validate it
I got the below response of your queries
Saviynt support team didn't receive any alert related to the memory issue and the team also confirmed that the elastic server was up and running
I got a response that such issues never occur in EIC's latest version due to guard rail implementation
Thanks,
Arbendra
Arbendra
05/25/2023 05:29 AM
Is this resolved?
05/25/2023 07:05 AM
Would like to know the solution of this issue (Campaign stuck in Launching State), facing the same issue.
05/25/2023 09:43 AM
Hi Rushikeshvartak,
This issue has not been resolved, it happed only twice last 2 years apart from the 2 instances that happened on 13th May, 16th May. Mover campaigns are launching daily without any issue
we are trying to figure out why that happened on these days and how we ensure, that will never happen in future
Thanks,
Arbendra
05/25/2023 03:42 PM
Share logs
05/29/2023 06:40 AM
07/28/2023 07:55 AM
Any solution about it? We are under v23.6 and we are not able to launch any campaigns aince two days in DEV.
07/29/2023 07:13 AM
What was solution ?
07/30/2023 09:05 PM
Please refer to this forum post.