Make comment field mandatory and business justification field non mandatory while requesting access

[suchetadineshs]

Hello,

Is there any way we can make comment field mandatory and business justification field non mandatory while requesting access? 

Thanks,

Sucheta

[rushikeshvartak]

You can use below configuration from admin- global configuration - Request module

https://saviynt.freshdesk.com/support/solutions/articles/43000554626-ars-request-configurations 

Business justification required (Request Level)

Specify the level at which business justification is required while creating requests

Business justification required (Request Level)

Select the appropriate option to set the mandatory Comments window while submitting a request for an entitlement or role with SOD violations. The following options are available: Comments required at Request Level with SOD: Business Justification to be entered while requesting for a role or entitlement with SOD violation. Comments required at Request Level without SOD: Business Justification to be entered while requesting for a role or entitlement without an SOD violation. Both (At Request Level and SOD Violation Level: Business Justification to be entered at the request level and also at the SOD Violation level. Comments required for each SOD Violation: Business Justification to be entered while requesting for a role or entitlement with SOD violation. Enter separate comments for individual SOD violations. None: Select this option if you do not want to provide Business justification.

[suchetadineshs]

Disabling configuration (setting to Null)'Business Justification Required(Request Level)', not really working. Please find below snips. Also what about comments highlighted here?

Thanks!

[rushikeshvartak]

What is your configurations? & which field is non mandatory & mandatory

[suchetadineshs]

Setting none for global configuration 'Business Justification Required(Request Level)'. comment field should be mandatory and business justification field should be non mandatory while requesting access.

Thanks!

[rushikeshvartak]

Please set to Comments required at Request Level without SOD

[suchetadineshs]

It is making no difference with set option Comments required at Request Level without SOD.

PS: We want to make justification non-mandatory for all requests(with or without SOD)

Thanks,

Sucheta

[rushikeshvartak]

It seems for your entitlement SOX Critical Flag is set as High. Please remove it to afterwards global config will be used

[avinashchhetri]

Hello @suchetadineshs,

Documentations are a great way to start.  Appreciate if you could go through them and provide us any feedbacks that you can.

[suchetadineshs]

Hey Avinash,

Documentation is the great to start certainly. 

Thanks,

Sucheta