I tried working on lock account task but it is no working. Task is created in pending state but ticket is created and closed_completed from service now end but still task is in pending state with closed_completed comment:
Createticketjson:
{
"ticketidPath": "call2.message.result.request_number",
"call": [
{
"name": "call1",
"connection": "acctAuth",
"url": "https://xxxxxxxxxxxxxxxxxx/api/now/table/sys_user?sysparm_query=email=${user.email}&sysparm_fields=s...",
"httpMethod": "GET",
"httpParams": "{}",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
200,
201
]
}
},
{
"name": "call2",
"connection": "acctAuth",
"url": "https://xxxxxxxxxxxxxxxxxxx/api/sn_sc/servicecatalog/items/f2dd6c5e97c2c6507bee9614a253afe7/order_no...",
"httpMethod": "POST",
"httpParams": "{\"sysparm_quantity\":\"1\",\"variables\":{\"requested_for\":\"${response.call1.message.result.sys_id[0]}\",\"app_name\":\"Test Application\",\"access_profile_name\":\"${task.tasktype}\",\"saviynt_reference\":\"001\",\"endpoint_endpointname\":\"${endpoint.endpointname}\",\"endpoint_displayname\":\"${endpoint.displayName}\",\"allentitlementsvalues\":\"${allEntitlementsValues}\",\"account_name\":\"${task.accountName}\",\"accountdetails\":\"${String v = ''; requestAccessAttributes.each{(it.key != 'ACCOUNTKEY' && it.key != 'REQUESTORIGIN' && it.key != 'ACCOUNTNAME' && it.key != 'ENDPOINT') ? v+=it.key + ': ' + it.value + '\\\\n' : ''}; return v;}\"}}",
"httpHeaders": {
"Content-Type": "application/json",
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketStatusPath": "result[0].request_state",
"ticketStatusValue": "closed_complete",
"successResponses": {
"statusCode": [
200,
201
]
}
}
]
}
Statusticketjson:
{
"call": [
{
"name": "call1",
"connection": "acctAuth",
"url": "https://xxxxxxxxxxxxxxxxx/api/now/table/sc_request?sysparm_query=number=${ticketID}&sysparm_fields=r...",
"httpMethod": "GET",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketStatusPath": "result[0].request_state",
"ticketStatusValue": [
"CLOSED",
"Closed",
"closed",
"closed_complete"
],
"disContinueStatusValue": [
"closed_incomplete",
"closed_cancelled",
"closed_rejected",
"closed_skipped"
],
"successResponses": {
"statusCode": [
200,
201,
202,
203,
204,
205
]
}
}
]
}
Even runned in postman and it is giving proper response:
@ kindly help me out
