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10/23/2024 02:20 PM
Hi Team,
We are experiencing an issue with the dynamic attribute we updated in ev.customproperty5. Initially, it was set to "Production Metasys," but we have since replaced it with "Production Info." While "Production Info" is now visible in the ARS under Access Type when requesting access, "Production Metasys" still appears, even though we no longer have any entitlements associated with it.
We tested this in a lower environment, and "Production Metasys" was not visible after the update. We also performed a restart in PROD, but it remains visible. Could you please advise us on what steps we should take in this situation?
Thanks,
Gopinath
10/23/2024 02:22 PM
10/23/2024 02:27 PM
The old value is still appearing when the user attempts to make a new request. The client requires that this old value not be displayed, as there are no entitlements associated with it, in order to avoid confusion. The new value is functioning as expected.
Thanks,
Gopinath
10/23/2024 02:33 PM
We are not updating any specific values in the dynamic attribute.
Thanks,
Gopinath
10/23/2024 04:29 PM
Does query shows value when ran from data analyzer ? It seems one of the entitlements cp5 is still there
10/23/2024 07:08 PM
I checked the data analyzer earlier and I didn't find any entitlements. it says, "No Data."
Thanks,
Gopinath
10/23/2024 08:52 PM
Data shows no data in data analyzer but ARS showing this can't be possible
10/23/2024 09:53 PM
This is the exact value for ev.cp5= 'Production BCBST Metasys'
10/23/2024 10:02 PM
Remove last and condition from data analyzer and share result and also share logs in text file when ARS Form is loaded
10/23/2024 10:08 PM
Extremely sorry, we have 1 entitlement with Inactive status, is that is the reason its showing in Access type.
Thanks,
Gopinath
10/23/2024 10:20 PM
Yes in your query add filter and ev.status=1
10/23/2024 08:59 PM
@Gopinath3 paste the query in data analyzer and share result.