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02/21/2024 10:04 AM - last edited on 02/21/2024 11:55 AM by Dave
Hi Team,
We have encountered a scenario where, upon triggering the Import Job for the first time after integrating any application, some active user accounts are being mapped with the Inactive profile in Saviynt. This issue occurs for converted users where two profiles exist in Saviynt: the old profile is in 'Inactive' status, and the new profile is in 'Active' status, but both profiles share the same email.
Screenshot attached for your reference.
Could someone please confirm or provide any guidance on how to fix this issue?
Expectation: If an active profile exists in Saviynt, the account should be mapped with the active profile only, not with the Inactive profile.
[This post has been edited by a Moderator to remove sensitive information.]
Solved! Go to Solution.
02/21/2024 11:03 AM - edited 02/21/2024 11:46 AM
use statuskey condition in correlation rule
(users.statuskey=1 and users.email)=accounts.email
02/21/2024 11:25 AM
@Anurag08 , you can refer this doc it has sample query. You can use advance config to achieve this
You might end up using something like this :
when (users.statuskey= 1) THEN accounts.name=users.email END
OR
accounts.name=users.email and users.statuskey=1
Thanks,
Amit
If this answers your query, Please ACCEPT SOLUTION and give KUDOS.
02/21/2024 11:54 AM
Thanks AmitM for your quick suggestion .
02/28/2024 04:13 AM
Hi Amit/ Team,
With your above condition, I believe the inactive account will not be correlated.
Can you please suggest, how do we manage inactive accounts?
Thanks