Issue with converted profiles during Initial Import of any Integrated Applications

[Anurag08]

Hi Team,

We have encountered a scenario where, upon triggering the Import Job for the first time after integrating any application, some active user accounts are being mapped with the Inactive profile in Saviynt. This issue occurs for converted users where two profiles exist in Saviynt: the old profile is in 'Inactive' status, and the new profile is in 'Active' status, but both profiles share the same email.

Screenshot attached for your reference.

Could someone please confirm or provide any guidance on how to fix this issue?

Expectation: If an active profile exists in Saviynt, the account should be mapped with the active profile only, not with the Inactive profile.

[This post has been edited by a Moderator to remove sensitive information.]

[rushikeshvartak]

use statuskey condition in correlation rule

(users.statuskey=1 and users.email)=accounts.email 

[AmitM · Accepted solution]

@Anurag08 , you can refer this doc it has sample query. You can use advance config to achieve this

https://docs.saviyntcloud.com/bundle/SSM-Admin-v55x/page/Content/Chapter04-Onboarding-and-Managing-A...

You might end up using something like this :

when (users.statuskey= 1) THEN accounts.name=users.email  END

OR

accounts.name=users.email and users.statuskey=1

Thanks,

Amit

If this answers your query, Please ACCEPT SOLUTION and give KUDOS.

[Anurag08]

Thanks AmitM for your quick suggestion .

[Anurag08]

Hi Amit/ Team,

With your above condition, I believe the inactive account will not be correlated.
Can you please suggest, how do we manage inactive accounts?

Thanks