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Issue while trying to upload multiple service owners

sbiswal
New Contributor II
New Contributor II

Hello,

We're trying to upload multiple service accounts to IGL through csv file. The format of the file is as follow:

Account TypeUSER NAMEACCOUNT NAMEENDPOINTSTATUSOWNER TYPEOWNER USEROWNER RANKOPERATIONROLECustomProperty48
Service Account6152299QANZAGENT GMAXActiveUser61522991AddSYSOPR                                            Service Account Campaign

But when we're doing this, the accounts aren't being updated with the owners. Can someone tell me what the issue is?

Thank you

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

Please select security system after clicking on upload accounts

rushikeshvartak_0-1660132391530.png

Account Nameaccount typecustom property 48owner userOwner rankowner typeendpointoperationstatus
QANZAGENT Service AccountService Account Campaign61522991userGMAXadd1
QANZAGENT Service AccountService Account Campaign61522991userGMAXadd1

 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

sbiswal
New Contributor II
New Contributor II

Hey Rushikesh,

Tried the file you attached, but it's still not updating in the accounts. Do you have any other file format to input values in?

Thanks

can you share logs ?

are you selecting proper column while previewing ?

does owner get added manually ?

 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.