How to monintor the events in Saviynt

[Lynn]

Hello Team,

Our client has a requirement to create tickets in the following cases:

1. When the connection to a specific target is broken.
2. When a specific job failed.
3. Too many pending tasks in the Queue.

Is there any best practise on how to monitor those events and plug in the custom code?

Regards,
Lynn

[rushikeshvartak]

Saviynt does provide OOTB email alerts for all 3 issue mentioned above 

here for creating ticket you need to use custom jar code and create analytics report to send parameters to custom jar 

• create report to find failed connections from externalconnections table
• find failed job from ecimportlog table
• find total pending tasks from arstasks table

You can union all services into one report and send input to jar to create report

• fetch analytics report in jar
• create ticket
• also you can use send email api to send notifications once ticket is created or failed 
• or you can create log file send over email every day

[Lynn]

Hi Rushikesh,

Thank you so much for the solution.

The mechanism of triggering the custom jar is not real time, instead, the custom jar is configured as an externaljar job, Is that correct?

And we need to prevent the reprocessing of the same data to avoid the duplicate tickets?

Regards,
Lynn

[rushikeshvartak · Accepted solution]

You can create ticket subject based on Job id . If ticket is already exists don't create new ticket,

Yes it won't be real time. Please raise idea ticket for ticketing functionality or having custom action from Actionable analytics 

[aundreb]

Is there anyway to achieve this without the use of Analytics? Are there no web event hooks that Saviynt exposes that we can tap in to via a custom jar?

[rushikeshvartak]

No. Please raise idea

[Lynn]

Hi Rushikesh,

Is custom action from Actionable analytics a real time solution?

Do we need to raise a ticket to implement custom action from Actionable analytics?

Regards,

Lynn

[rushikeshvartak]

Please raise idea . above one is just suggested as workaround